Cara believes that:
• All individuals/parents or advocates have the right to raise their concerns.
• Individuals/parents or advocates have the right and are encouraged to make suggestions for Service Improvements.
• Concerns, suggestions or complaints from individuals/parents or advocates are important in helping Cara to deliver a better service.

A Concern is anything that makes you feel:  Unhappy, Worried or Unsure
A Suggestion is anything you think could improve Cara’s services
A Concern or Suggestion can be made by anybody, (you, your relatives or advocate)
You can contact anyone at Cara with whom you feel comfortable –  Or phone Cara Head Office 8347 4588 or email Cara Head Office company@admin.cara.asn.au

If You Have a Concern or a Suggestion, You Should Either:

• Tell someone
• Talk to a staff member at Cara
• Write a letter
or
Tell a friend / advocate

Cara Will:

• Listen to you
• Respond to your letter or email
• Tell you what action will be taken
• Treat your concern confidentially
• Follow up to make sure that your issues and concerns have been addressed.

If You Feel You Are Not Happy With The Outcome:

Tell someone who does not work for Cara, about your concerns, suggestions or complaints and what Cara has done so far to try to resolve the matter.

Places Outside of Cara That Can Help You:

The Health and Community Service Commissioner
Phone: 8226 8666
www.hcscc.sa.gov.au

The Disability Advocacy and Complaints Service Inc.
Phone:  08 8234 5699
www.dacsa.org.au

Disability Information Resource Centre (DIRC)
Phone:  08 8223 7522
www.dircsa.org.au

Family Advocacy Inc.
Phone:  08 8340 4450
www.dacsa.org.au

Independent Advocacy SA Inc.
Phone:  08 8232 6200
indepadv@internode.on.net

MALSSA
Phone:  08 8227 2066
malssaadmin@malssa.org.au